FAQ

What is your shipping policy?

Free 3-5 day standard shipping on all U.S. orders $65 or more. $8 for standard 3-5 day shipping. $15 for 2-3 day expedited shipping. $25 for overnight rush shipping. Standard carrier rates for all International orders.

Orders placed by 2PM PST time are processed and shipped the same business day. Orders placed after 2PM PST are processed and shipped the next business day.

Need to reach us? Email us at hello@chicsters.com

What is your return policy?

Free returns on all U.S. orders returned within 30 days from purchase. Items marked as “final sale” and promotions or discounts run under "final sale" are non-returnable and non-refundable.

Can I edit or cancel an order after it's been placed?

All orders begin the process of distribution promptly after being placed. Please contact us as soon as possible to cancel, edit or reroute an order. If we are unable to edit, stop or reroute an order in time, please contact us after the order has arrived to process a return shipment.

How long will it take to process a refund?

Refunds are processed on your original form of payment, within 2 - 3 business days from receipt of your return shipment. Please allow an additional 2-5 business days for refunds to appear on your original form of payment.